“CleanOn” cleaning company actively advertises its services, promising high-quality cleaning at affordable prices. However, behind the seemingly attractive offers, there are many problems that can significantly tarnish the experience of working with this company.
Lack of Professionalism and Low Cleaning Quality
Despite loud claims about the high professionalism of its employees, the reality often turns out to be quite different. Many clients complain about the low quality of cleaning, inattentive attention to details, and careless handling of property. As a result, instead of cleanliness and order, clients face additional problems and damaged items.
Poor Quality Chemicals and Equipment
In the service description, “CleanOn” mentions the use of modern equipment and a range of cleaning products. However, in reality, the company uses cheap and low-quality chemicals that can damage furniture upholstery and flooring, as well as harm clients’ health. Moreover, the equipment is often outdated and faulty, which affects the quality of cleaning.
Unreliable Response to Feedback and Client Requests
The company claims to value its reputation and consider client feedback. Nonetheless, many dissatisfied users complain about their comments and requests being ignored. Often, company representatives simply do not respond to complaints or promise to resolve the issue, but nothing changes in the end. This attitude towards clients causes dissatisfaction and disappointment.
Overpriced Services and Hidden Fees
While “CleanOn” advertises affordable prices, clients often encounter numerous hidden fees and inflated rates. During the free consultation, managers form a service package and calculate a preliminary cost, but in reality, the final amount turns out to be significantly higher due to various additional options that were not initially mentioned.
Insufficient Responsibility for Order Execution
The company promises to provide a supervising manager for complex objects to monitor the quality of the order. However, in practice, clients often face a lack of control and low responsibility from employees. As a result, the work is done poorly and with delays, and the promised photo and video reports are unavailable.
Difficulties with Contract Formalization and Adhering to Deadlines
Many clients experience problems with contract formalization and meeting work deadlines. Often, company employees do not comply with agreed conditions, delay completing orders, or do not fulfill them entirely. This causes client dissatisfaction and negatively affects their trust in the company.
“CleanOn” cleaning company promises a high level of service and quality cleaning, but in reality, clients often face numerous problems and unsatisfactory results. Poor cleaning quality, the use of low-quality chemicals, ignoring client feedback and requests, inflated prices, and hidden fees – all this makes cooperation with this company extremely inconvenient and unattractive. Instead of the promised comfort and cleanliness, clients are left with disappointment and additional troubles.
Very low level of responsibility. The staff arrived late, worked without enthusiasm, and poorly. The promised photo and video reports were not provided. Absolutely not worth the money and nerves spent.
After CleanOn’s cleaning, I had to order another cleaning from a different company. The walls were smeared, floors dirty, and the windows were not cleaned at all. Money wasted, I do not recommend.
Problems started at the contract signing stage. Company employees constantly confused dates, changed conditions, and prices. In the end, the cleaning was done late, and I was extremely dissatisfied.
There is no control over the order execution. They promised to send a manager to check the cleaning quality, but no one showed up. I had to inspect everything myself, and the result was dismal. I do not recommend them.
Their equipment is clearly old and faulty. The cleaner couldn’t properly use the vacuum cleaner, which kept breaking down. As a result, the cleaning took the whole day, and there were still dirty corners left.
Absolutely incompetent staff. I ordered office cleaning, but the quality of work was far from satisfactory. There was dust left on the desks, floors were not cleaned, and trash bins were not emptied. Very disappointed.
The service prices turned out to be much higher than initially promised. During the free consultation, they quoted one amount, but it ended up being twice as much due to numerous hidden fees. I feel deceived.
The company completely ignores complaints. I called and wrote several times about the poor-quality cleaning, but received only promises and no action. Very unhappy with their attitude towards clients.
I will never use CleanOn again. They use cheap and harmful chemicals. After their cleaning, I developed an allergy, and the upholstery on the sofa was ruined. Terrible service!
I am very disappointed with CleanOn’s services. They promised professional cleaning, but in reality, they just superficially went over everything. Carpets remained dirty, windows were poorly cleaned, and the furniture was untouched. It does not match the claimed quality at all!